How Ordering Works at Formosa Doll
Choose an in-stock doll or a made-to-order model, and we will guide your order from confirmation to delivery.
You will receive clear updates at the important stages, and you can contact us whenever you need help.
Choose the right ordering option
In-stock dolls
In-stock dolls are already produced and stored in one of our EU or US warehouses. Their configuration is fixed, so the model you receive will match the options shown on the product page.
Choose an in-stock doll if you want:
- Faster dispatch and delivery
- A preconfigured model with with the most requested premium features
- Delivery from an EU or US warehouse, where available
Made-to-order dolls
Made-to-order dolls are produced after you place your order, using the configuration you select on the product page.
Choose a made-to-order doll if you want:
- A wider choice of bodies, heads and features
- Customisable options
- Photo approval with the opportunity to request feasible small refinements before shipping
What happens after you order?
1. We confirm your order
You will receive an automatic confirmation email after checkout.
Before your order is processed, our team reviews the delivery details and selected configuration. If anything appears unclear or incompatible, we will contact you before proceeding.
For a made-to-order doll, this is your opportunity to check that every selected option is correct before production begins.
2. Your doll is prepared
For an in-stock order, the warehouse prepares the existing unit for dispatch.
In-stock dolls remain sealed in protective packaging and securely stored in our EU or US warehouses. To keep your doll untouched and its packaging intact, we do not open individual units to take additional photos.
If you would like to see the model before ordering, contact us and we can share reference factory images of the same model and configuration. Please note that these will not be photos of the exact unit you receive.
For a made-to-order order, the partner workshop begins producing your doll according to the confirmed configuration.
Production normally takes approximately 5â20 working days, depending on the brand, model, materials, selected features and current workshop schedule.
3. You review and refine your completed made-to-order doll
Before a made-to-order doll is shipped, we send you clear photos of the completed model for review. You may also request a short video.
This allows you to confirm that the doll matches the agreed configuration and review visual details such as the makeup, skin tone and colour shades. Where feasible, you can request small refinements before dispatch, such as adjusting a makeup or colour shade.
You will have three days to approve the doll or tell us if something needs attention. Major changes to the confirmed configuration may not be possible once production is complete, but we will communicate with the workshop on your behalf to address reasonable concerns wherever possible.
This review stage applies to made-to-order dolls only. In-stock dolls have already been produced and sealed before purchase.
4. Your order is packed and shipped discreetly
Your doll is shipped in plain, unbranded outer packaging. There are no product names, store branding or descriptions of the contents on the outside of the box.
Once the shipment has been arranged, we send you the tracking information.
The head and body may occasionally travel in separate boxes. If this happens, you will receive a tracking number for each parcel.
5. You receive and inspect your order
Before opening the package, check the outer box for visible damage. We recommend taking a few photos and recording a short unboxing video, especially if the packaging appears damaged.
This gives us the evidence needed to review any delivery issue with the workshop or courier.
Follow our Unboxing & Setup Guide for help inspecting and assembling your doll safely.
If something does not appear correct, contact us before using the product. We will review the situation and explain the appropriate next steps.
How long will my order take?
| In stock | Made to order | |
|---|---|---|
| Preparation or production | Usually 2â3 business days | Usually 5â20 working days |
| Photo approval | Not included | Review, approval and feasible small refinements before shipping |
| Estimated delivery | Usually 3â7 business days after dispatch | Usually 7â14 working days after dispatch |
| Typical overall timeframe | Approximately 6-10 business days | Approximately 3â6 weeks |
These are estimates rather than guaranteed delivery dates. Timings can vary by destination, brand, selected features, courier conditions and workshop closures.
If you need your order by a particular date, contact us before purchasing so that we can check the current estimate.
Where can in-stock dolls be delivered?
Our in-stock dolls are currently stored in EU and US warehouses and are generally available only for delivery within those regions.
Customers in the UK, Canada, Switzerland, Norway and other non-EU or non-US destinations can still order made-to-order dolls shipped from our partner workshops in China.
Availability is shown on the individual product page. If you are uncertain whether a model can be delivered to your country, contact us before ordering.
Will I pay import fees?
Import duties and taxes are included for EU countries and US.
For deliveries to other destinations, local VAT, GST, customs duties or clearance charges may be collected by the courier or local customs authority. These charges depend on the destination country.
See our Shipping & Delivery information for further details.
Can I change or cancel my order?
Please check the configuration and delivery information carefully before completing checkout.
In-stock units are reserved shortly after purchase, while made-to-order dolls enter production specifically for the customer. Changes and cancellations are therefore time-sensitive and subject to a processing fee.
In-stock orders
You may request a cancellation or change within eight hours of placing your order, provided it has not already been dispatched. If the cancellation is approved, a 10% processing fee will apply.
Once the order has been dispatched, it can no longer be cancelled or refunded, even if fewer than eight hours have passed since purchase. Requests made after the eight-hour period cannot be guaranteed because the order may already have been prepared for dispatch.
Tracking information is normally generated 24â36 hours after dispatch. Your order may therefore already be in transit even if you have not yet received a tracking number.
Made-to-order orders
You may request cancellation within 24 hours of purchase. If the cancellation is approved, a 10% processing fee will apply.
After 24 hours, the order becomes final and is no longer eligible for cancellation or refund because production proceeds according to your confirmed configuration.
For the complete conditions, please review our Cancellations & Returns Policy and Terms of Service.
Review our Cancellations & Returns Policy for the applicable conditions, or contact us immediately if you notice an error after ordering.
We are here throughout the process
You are not expected to manage the workshop or courier yourself. Formosa Doll remains your point of contact from order review through production, approval, shipping and delivery.
If you are uncertain about a configuration, delivery destination or current timeframe, contact us before ordering. We will help you verify the details.
