Shopping Process & Timeline

Your Formosa Doll journey is simple, transparent, and secure from start to finish. Whether you’re choosing an in-stock model or creating your unique custom doll, we’ll guide you through each step — with regular updates and full support along the way.

Know what’s coming, every step of the way — so you can enjoy the process and focus on what matters most: welcoming your doll home. 

Here's a quick comparison between In Stock and Made-to-Order dolls.
Scroll down for the full step-by-step breakdown of how each process works. If you need us, we’re just a message away.

UK

Note for UK Orders – What’s Included

We currently do not ship in-stock dolls to the UK, as our warehouses are located within the EU.

Made-to-order dolls are available for UK and international customers. These dolls are shipped directly from our workshops in China.

All UK taxes and import duties are already included in the price you see at checkout.
No extra charges will be requested upon delivery.

Your In Stock Doll

When a doll is marked as in stock, it’s usually ready to leave our European warehouses within 2 to 5 business days. We ship globally with transparent pricing — and no hidden fees.

Your Made-to-Order Doll 

Here’s how your made-to-order Doll is created, checked, and delivered with care, step by step. Nothing rushed, nothing left to chance.

1. Feel Inspired & Choose

Picture what excites you. Whether it’s a certain look, a feel, or a fantasy, this is where it all begins. Choose a Doll that speaks to your desires – or customise every detail to make her truly yours.

2. Checkout

Once you're happy with your selection, head to checkout and choose the payment method that suits you best. Pay in full or in instalments – every transaction is private, secure and fully encrypted.

3. Order Confirmation

You’ll receive a confirmation email with all your order details – don’t forget to check your spam folder. You can request modifications within 24 hours of placing your order, free of charge and within the available options. And you can also cancel your order without any fees during this 24-hour window.

After that:

• • Between 24 and 48 hours → You can still cancel, but a 10% cancellation fee will apply — we’ll refund 90% of your payment. 
  • After 48 hours → The full amount is non-refundable
    

While we’re not obliged to offer refunds beyond this point, we’ll still do our best to assess your request based on how far along production is.

If you'd like to modify or cancel your order, please get in touch as soon as possible. We’ll do everything we can to support you, depending on the current stage of the production process.

Each request is reviewed individually. We’ll always do our best to support you and mediate with our suppliers if needed – just reach out. Depending on the case, we may offer a voucher, a partial adjustment, or another solution that fits your specific order.

4. Creation

Once the 24-hour window has passed, your Doll enters production, unless we’ve received a change request. From skin tone to body shape, every detail is handcrafted with care by experienced artisans. Even pre-configured dolls are made to order, just for you.

Production typically takes 5 to 20 working days*, depending on brand, materials, model, and workshop queue times. 

Want an up-to-date estimate for your Doll’s production time? Feel free to contact us at support@formosadoll.com before placing your order.

5. Preview

Before shipping, you’ll receive high-resolution photos of your finished realistic Doll. You can also request a short video to see her from different angles before giving your approval. 

You’ll have 3 days to confirm or request adjustments. If we don’t hear back, we’ll follow up – but if there’s no reply within the window, we’ll consider your Doll approved and move forward with shipping.

6. Shipping

Once approved, your Doll is carefully packed and handed over to our trusted logistics partner. Once dispatched, you will receive a tracking number within 3-5 days, so you can follow her journey at any time.

Import duties and taxes are included, with no surprise costs upon delivery.

At this point, your doll has begun the journey to your home and should be with you as soon as possible! Depending on the preference selected, average shipping time for UK/EU range from 9-15 working days** with Express Shipping.

7. Delivery & Check

Your Doll arrives straight to your door in discreet packaging with no external branding. When your doll is home, we recommend taking clear photos and a short video of the of the outer packaging before opening – especially if the box shows any signs of damage. During unboxing, a quick video helps us speed up support if anything needs to be reviewed or replaced.

Once your doll is home, we recommend taking clear photos and a short video of the outer packaging before opening – especially if the box shows any signs of damage. During unboxing, a quick video helps us speed up support if anything needs to be reviewed or replaced.

We’ve also prepared a step-by-step Unboxing & Setup Guide to walk you through inspection and assembly with confidence.

If something seems off, don’t worry – we’re here to help. Depending on the issue, we may guide you through a fix, send a replacement, or arrange a refund.

Your experience matters, and we’re with you from first click to final check-in.

8. Your Thoughts 

Once everything is complete, we’d love to hear from you! Please message us and let us know what you think.

Your honest feedback helps others feel confident in their choice – and helps us improve what we do and what we offer.

Still got questions? Explore the resources below — or drop us a line at support@formosadoll.com

*For highly requested or newly released dolls, production may take anywhere from 5 days to over 3 weeks. During busy periods and and national holidays (such as Chinese New Year, National Day, Mid-Autumn Festival, and Labor Day) or in the event of unforeseen circumstances, natural disasters or global disruptions, timelines may be extended. If that happens, we’ll get in touch to find the best solution together.

**Some exceptions to delivery timeframes may occur during busy seasons and national holidays (such as Chinese New Year, National Day, Mid-Autumn Festival, and Labor Day) or unforeseen events (such as global conflicts or logistics disruptions). If there are any delays, we’ll keep you fully informed.